Frequently Asked Questions (FAQs)
1. What is Sahil Mart?
Sahil Mart is an online grocery store offering fresh vegetables, fruits, milk, eggs, snacks, biscuits and other everyday grocery essentials with convenient doorstep delivery.
2. How long does delivery take?
We aim to deliver your order as quickly as possible, usually within 30 minutes to 1 hour. Delivery time may vary depending on your location, traffic, weather, order size, and product availability.
3. How can I place an order?
Simply browse our products, add the items you need to your cart, proceed to checkout, enter your delivery information, select an available payment method and confirm your order.
4. Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available for eligible orders and delivery locations. You can pay when your order arrives.
5. Which areas do you deliver to?
We deliver to selected areas shown as available during checkout. Delivery coverage may be expanded over time.
6. How much is the delivery fee?
Delivery charges may depend on your location and order. Any applicable delivery charges will be displayed during checkout before you confirm your order.
7. How long does delivery take?
We aim to deliver orders as quickly as possible. Actual delivery time can vary depending on your location, order size, traffic, weather and product availability.
8. Are your fruits and vegetables fresh?
We aim to carefully select fresh and good-quality fruits and vegetables before packing and delivery. As these are natural products, their size, shape, color and appearance may vary.
9. What products can I order?
Our selection may include fresh vegetables, fruits, milk, eggs, dairy products, snacks, biscuits and other daily grocery essentials, subject to availability.
10. What if an item is unavailable?
If an ordered item becomes unavailable, we may contact you about a suitable alternative or remove the unavailable item from your order and adjust the amount as appropriate.
11. What if I receive a damaged, spoiled or incorrect product?
Please contact Sahil Mart Customer Support as soon as reasonably possible, preferably within 24 hours of delivery. Provide your order details and a clear photo/video of the affected product where appropriate so we can review the issue.
12. Can I return fresh food products?
Fresh and perishable products generally cannot be returned after acceptance unless they were damaged, spoiled, expired, incorrect, or otherwise eligible under our Refund & Return Policy.
13. Can I cancel my order?
You may request cancellation before your order has been processed or dispatched. Once the order is dispatched, cancellation may not always be possible.
14. How can I contact Sahil Mart?
You can contact Sahil Mart Customer Support through the phone, WhatsApp, email, or contact options provided on our website.
15. Is my personal information secure?
We use reasonable measures designed to protect customer information. Please review our Privacy Policy for details about how information is collected, used and protected.
16. Can prices change?
Yes. Grocery and fresh-produce prices may change based on market conditions, availability, promotions and other factors. The applicable price will be displayed on the website when you place your order.
17. Do you offer discounts and special deals?
Yes, Sahil Mart may offer discounts, promotional deals and special offers from time to time. Check the website regularly for current offers.
18. Why should I shop from Sahil Mart?
We aim to make everyday grocery shopping simple, fresh and convenient, with quality products, easy ordering, reliable delivery and helpful customer service.
19. Will I receive the same product shown on the website?
Yes. We aim to deliver the same product you order in fresh and good quality. Product images on our website are used for presentation and reference purposes, so the actual product may have slight differences in appearance, size, color, or packaging. However, we always aim to provide you with the correct product and the best available quality.